Frequently asked questions
Everything you need to know about Neighbly, how the platform works, and hiring a removalist in Australia.
About Neighbly
Neighbly is an Australian platform that helps you find and compare verified removalists. Enter your moving route to browse movers, read reviews, and go directly to each company to request a quote — no middlemen involved.
Yes. Browsing movers, comparing profiles, and reading reviews is completely free. You only deal directly with the removalist when you're ready to request a quote.
No. You can search routes, view mover profiles, and read reviews without providing any personal information. An account is only needed if you want to save preferences or track quotes.
Yes. We verify insurance, credentials, and ABN details for every removalist listed on the platform before they appear in search results. Learn more about how to choose a removalist.
How it works
Head to the mover search page, select your origin and destination cities, and optionally filter by services like packing or storage. Results show every verified removalist that covers your route.
Once you find a mover you like, click their primary action button to go directly to the company's website or contact form. There are no middlemen — you deal with the mover from day one.
Yes. Search results show all movers that service your route side by side. You can compare ratings, services, and coverage areas before reaching out. Check our guide on choosing a removalist for what to look for.
We currently list movers across major Australian cities including Sydney, Melbourne, Brisbane, Perth, Adelaide, Gold Coast, and more. Browse by state from the mover directory to see coverage in your area.
Moving & removalists
We recommend booking at least 2 to 4 weeks ahead, especially for interstate moves or peak periods like end of month and school holidays. Our 8-week moving checklist can help you plan the timeline.
Hourly rates mean the final cost depends on how long the move takes, while fixed-price quotes lock in a total upfront. Each has trade-offs depending on the size and complexity of your move. Read our guide to comparing quotes for a detailed breakdown.
Many do. Common surcharges include flights of stairs, long carries from the truck to the door, and narrow hallways. We encourage movers to list all potential fees upfront so you can compare total costs. Learn more about access fees and how to avoid surprises.
Check their reviews, insurance coverage, services included in the quote, and whether they charge hourly or fixed-price. Our choosing a removalist guide breaks this down in detail.
It depends on the value of your belongings and the cover your removalist provides. Most movers carry basic transit insurance, but it may not cover the full replacement value of your items. Read our moving insurance guide to understand your options.
Use quality packing materials, wrap items individually, and fill empty space in boxes to prevent shifting. Our packing guide covers room-by-room strategies, and the special items guide has tips for fragile and high-value belongings.
Start by documenting the damage with photos and contacting your mover directly. Most reputable removalists have a claims process. If you're not satisfied, our damage and disputes guide explains your options including fair trading complaints.